kirkya Responsible Gaming — Stay safe, respect your limits
Entertainment is only good when it stays in control. kirkya wants every player to play consciously and within their own means — free from financial or mental pressure.
Not for players under 21
Opening an account on kirkya and taking part in any form of betting or casino activity is only permitted for individuals aged 21 or above. Age is verified at the time of registration. Participation by minors is strictly prohibited.
Online betting and casino games are a form of entertainment — not a source of income. kirkya always wants its players to play for enjoyment, not to resolve financial difficulties. Our Terms and Conditions clearly state that every account holder must play responsibly.
Excessive gambling is a recognised problem. It can negatively affect personal relationships, careers, and financial stability. Every player should therefore review their own gaming habits regularly. If you ever feel that gambling is getting out of control, seek our support immediately — our 24-hour live chat service and email support are always ready to help in both Bengali and English.
We believe that creating a safe environment is not just our responsibility — it is our commitment. In accordance with our Privacy Policy, every player's personal information is stored with the highest level of security, so there is no hesitation in asking for help.
Tools to keep yourself in control
kirkya provides a number of practical tools that help players set their own limits.
Deposit Limit
Set the maximum amount you want to deposit per day, per week, or per month in advance. Once a limit is set it takes effect immediately; increasing it requires a waiting period.
Loss Limit
Set a cap on how much you are willing to lose within a given period. Once the limit is reached, the session will close automatically and no further play will be possible.
Session Time Limit
Decide in advance how many hours or minutes you will play in one go. When the time is up, the system will alert you and close the session.
Cool-Off Period
If you want a temporary break, set a cool-off period ranging from 1 day to 6 weeks. During this time you cannot log in to your account, but it will reopen automatically once the period ends.
Self-Exclusion
For a long-term break, exclude yourself for 6 months, 1 year, or permanently. While self-exclusion is active, the account cannot be recovered and no promotional messages will be sent.
Reality Check Reminder
A message will appear on screen at set intervals showing how long you have been playing and how much you have won or lost. This reminder helps you stay connected to reality.
To activate any of the tools above, contact our 24/7 live chat support. You can find answers to more detailed questions in our FAQ section.
Warning signs to watch for
If you notice any of the following signs in yourself, seek support immediately.
- Repeatedly playing to recover lost money — the thought "just a little more and I'll get it back" keeps coming to mind.
- Depositing more than your set budget, or taking out loans or borrowing money to fund your play.
- Hiding your gambling from family or friends, or lying about it.
- Repeatedly trying to stop but failing — wanting to stop yet being unable to.
- Spending more time gambling at the expense of work, studies, or family responsibilities.
- Feeling restless, irritable, or stressed when you are unable to play.
- Constantly thinking about gambling — when to play next, where to get the money, and so on.
Remember: These signs are not proof of weakness — they are a health issue. Seeking help takes courage.
Where to get help
Instead of facing this alone, choose one of these options.
kirkya Live Chat
Available 24 hours a day, seven days a week in Bengali and English. Contact us here to activate self-limit tools or to request self-exclusion.
Email Support
Write to us in detail by email. Our team will reply in Bengali and guide you on the right steps for your situation.
Family and Trusted People
Talk openly with a close family member or a trusted friend. Having people by your side makes dealing with a problem much easier.
Professional Counselling
Seek advice from a mental health specialist or a counsellor experienced in behavioural addiction. Receiving confidential support is your right.
kirkya's Commitment
We are more than just a platform — protecting every player is our responsibility. We work continuously to build a safe environment.
The principles of responsible gaming
Play for entertainment, not as an investment
Expecting a regular income from online betting or casino games is not realistic. Every game can result in either a win or a loss. Before playing on kirkya, be prepared for the possibility of losing — and only wager what you can afford to lose.
Set a budget and stick to it
Decide in advance how much you will spend on gaming each month. This budget should come from your discretionary entertainment money — never from rent, groceries, or savings. Once the budget is spent, stop playing for that month.
Keep track of your time
Time passes quickly when playing online. Before starting a session, decide the maximum time you will play and keep the reality check reminder on. Avoid playing when you are tired, under mental stress, or after drinking alcohol.
Protecting minors
If anyone under the age of 18 or 21 lives in your home, make sure they cannot access your account. Do not share your login details with anyone, and do not leave your device accessible while playing.
Be honest with yourself
Ask yourself: am I playing for fun, or to escape stress? Is the frustration of a loss pushing me into the next bet? If the answer is yes, take a break. Talk to our support team — you will receive help, not judgement.
Account verification and security
kirkya verifies the age and identity of every new account. Withdrawals are restricted until verification is complete. This is done for your own protection.