kirkya's Privacy Policy

Personal Information

When you open an account at kirkya, we collect certain necessary personal information. This information is used to verify your identity and complete transactions securely:

• Full name and date of birth (for age verification — confirming 21+ age)
• Email address and mobile number
• National ID or passport details (for KYC verification)
• Banking and mobile banking details (related to bKash, Nagad, Rocket, or bank transfers)
• Residential address

Automatically Collected Information

When you use the kirkya platform, certain information is collected automatically. This includes:

• IP address and device type
• Browser type and version
• Browsing activity and session data on the website
• Information collected through cookies and tracking technologies
• Login time and location data

Primary Purposes

kirkya uses collected information only for specific and legitimate purposes. Information is never sold to third parties for commercial purposes.

• Account registration, verification, and management
• Processing deposit and withdrawal transactions
• Fraud prevention and security assurance
• Providing customer service and support
• Managing bonuses and promotional offers
• Improving platform quality and enhancing user experience
• Analysing usage patterns to support responsible gaming

Communication and Notifications

Registered users' email addresses or mobile numbers may be used to contact them on necessary matters. This includes:

• Account verification and security notifications
• Transaction confirmation messages
• Information about new bonuses and promotional offers (subject to your consent)
• Service updates and policy change notices

You can opt out of marketing communications at any time. However, transaction and security notifications cannot be turned off, as they are essential for the protection of your account.

Technical Security

kirkya uses industry-standard technology to keep your personal and financial information secure. Our security framework ensures the following:

• All data is transmitted using SSL (Secure Socket Layer) encryption technology
• Stored data is kept in encrypted databases
• Two-factor verification (OTP) for account access
• Regular security audits to prevent unauthorised access
• PCI-DSS standards followed for processing payment information

Staff Access to Data

Only a limited number of authorised kirkya staff can access user information, and only when required for specific tasks. All staff are bound by strict confidentiality agreements and receive data security training.

Limited Data Sharing

kirkya never sells your personal information for commercial purposes. However, limited information may be shared with third parties in specific circumstances:

• Payment processors (bKash, Nagad, Rocket, and banking partners) — only to complete transactions
• Identity verification service providers — for the KYC process
• Technology infrastructure providers — for server and database management
• Government authorities upon request to fulfil legal obligations

These third parties may use the information only for the designated task and are required to comply with our privacy standards.

Use of Cookies

Various types of cookies are used on the kirkya website. Cookies are small text files stored on your device that help the site function more effectively.

• Essential Cookies: Required for login sessions and security — these cannot be disabled
• Functional Cookies: Used to remember your language, currency, and preferences
• Analytics Cookies: Used to analyse and improve site usage
• Marketing Cookies: Used to show relevant offers (subject to your consent)

Cookies can be managed through browser settings, but disabling essential cookies may affect some site functionality.

Rights Regarding Your Data

As a kirkya user, you have certain rights over your own information, which we respect:

• Access: The right to know what information has been collected about you
• Correction: The right to correct inaccurate or outdated information
• Deletion: The right to request account closure and deletion of your data upon meeting specific conditions (however, not all data may be deletable where legal obligations exist)
• Portability: The right to receive your data in a structured format
• Objection: The right to object to certain types of data processing

To exercise these rights, contact us via live chat or email. You can learn more about kirkya's identity and operating structure on our About Us page.

Retention Duration

kirkya does not retain your information longer than necessary. The data retention periods are outlined below:

• Active Accounts: Data is retained for the entire duration the account remains active
• Closed Accounts: Transaction data is retained for a set period after account closure in accordance with legal obligations
• Log Data: Retained for a defined period for security and fraud prevention purposes
• Marketing Data: Deleted after you withdraw your consent

Restriction for Under-21s

kirkya provides services only to individuals aged 21 and above. We do not knowingly collect information from anyone under 21. If we are informed that a minor's information has been collected inadvertently, it will be deleted immediately and that account will be permanently closed.

As part of responsible gaming practice, we place great importance on the age verification process. You can learn more about this in our Responsible Gaming guidelines.

Updates and Changes

kirkya may review and update this Privacy Policy as needed. Registered users will be informed of any significant changes via email or in-app notifications. The most recently effective policy will always be available on this page.

Continuing to use the site after changes have been made will be considered acceptance of the new policy. If you do not agree to the updated policy, you may request account closure.

Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week:

• Live Chat: Chat directly from any page on the website
• Email: [email protected]

Visit our FAQ page for answers to general questions about our services and policies.